Vendeck

Terms of Service

Last updated 19 September 2026

These Terms of Service ("Terms") are a legal agreement between you and Vendeck ("Vendeck", "we", "us", or "our"), operated by Eduke David. These Terms govern your access to and use of the Vendeck platform, websites, and related services (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility and accounts

  • You must be at least 18 years old and able to form a binding contract.
  • If you use the Service on behalf of a business, you confirm you are authorised to bind that business to these Terms.
  • You must provide accurate account information and keep it up to date.
  • You are responsible for keeping your login credentials secure and for all activity under your account, including activity by staff members or sub-accounts you create.

2. The Service

Vendeck provides tools for merchants to create an online storefront, manage products and orders, accept payments through our payment partners, connect a custom domain, and hand off completed orders to a direct conversation with the customer. Features vary by subscription plan and may change over time.

3. Subscriptions, billing, and fees

  • Paid plans are billed in advance on a recurring basis (for example monthly) until cancelled.
  • By subscribing, you authorise us and our payment partners to charge your chosen payment method for each billing period, including any applicable taxes.
  • When you upgrade mid-cycle, the change takes effect immediately and you pay the prorated difference. When you downgrade, the change takes effect at the start of the next billing period.
  • We may change plan pricing or features. We will give reasonable notice of price increases, which take effect at your next renewal.
  • Fees are non-refundable except as stated in our Refund Policy or as required by law.
  • If a payment fails or an account is overdue, we may suspend or limit the Service until payment is made.

4. Payments to and from your customers

  • Payments made by your customers are processed by third-party payment providers (Paystack and Flutterwave). Your use of those services is also subject to their terms.
  • Vendeck facilitates payments and payouts but is not a bank, payment institution, or party to the sale between you and your customer.
  • Settlement timing depends on the payment provider and your account status. We may withhold or delay a payout where we reasonably suspect fraud, a dispute, or a breach of these Terms.
  • You are responsible for refunds, chargebacks, and disputes arising from your sales, and for any fees associated with them.
  • Vendeck may charge platform or transaction fees as described on our pricing page or in your plan.

5. Your responsibilities as a merchant

  • Sell only lawful products and services that you are authorised to sell.
  • Describe your products, prices, availability, and delivery terms accurately.
  • Fulfil orders and honour the policies you publish to your customers, including your own returns and refund policy.
  • Comply with the rules of the payment providers and with applicable consumer-protection, tax, and data-protection laws, including your obligations as a data controller toward your own customers.
  • Obtain the rights to any content you upload, including images and text.

6. Prohibited products and conduct

You must not use the Service to offer or do any of the following:

  • Illegal, counterfeit, stolen, or fraudulently obtained goods; weapons, explosives, or controlled substances; or items you are not legally permitted to sell.
  • Content or products that infringe intellectual property or privacy rights.
  • Fraud, deception, money laundering, or evasion of payment-provider rules or fees.
  • Uploading malware, attempting to gain unauthorised access, probing or load-testing our systems, or disrupting the Service.
  • Harassing, abusive, or unlawful activity, or activity that exposes Vendeck or its partners to legal or reputational risk.

7. Intellectual property

  • You retain ownership of the content you upload. You grant Vendeck a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and display that content for the purpose of operating and promoting the Service.
  • Vendeck and its licensors own the Service itself, including its software, design, and trademarks. These Terms do not grant you any rights in them except the limited right to use the Service.
  • If you send us feedback or suggestions, we may use them without restriction or obligation to you.

8. Custom domains and third-party services

  • To connect a custom domain you must own or control it. Domains purchased through Vendeck are subject to the registrar's and registry's terms, and to our Refund Policy.
  • The Service integrates with third parties such as Paystack, Flutterwave, Cloudflare, Google, and domain registrars. We are not responsible for their services, availability, or acts and omissions.

9. Availability and changes

We work to keep the Service available but do not guarantee it will be uninterrupted or error-free. We may modify, suspend, or discontinue features, with notice where reasonably practicable.

10. Suspension and termination

  • You may stop using the Service and close your account at any time.
  • We may suspend or terminate your access if you breach these Terms, fail to pay, create risk or legal exposure for us, or if required by law.
  • On termination, your right to use the Service ends. We will make your store data available for export for a reasonable period, after which we may delete it in line with our Privacy Policy.

11. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

12. Limitation of liability

To the fullest extent permitted by law, Vendeck will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability arising out of or relating to the Service in any 12-month period will not exceed the amount you paid Vendeck for the Service in that period.

13. Indemnification

You agree to indemnify and hold harmless Vendeck and its officers, employees, and partners from claims, losses, and expenses (including reasonable legal fees) arising out of your products or services, your content, your breach of these Terms, or your violation of any law or third-party right.

14. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. The parties will first try in good faith to resolve any dispute informally. If a dispute cannot be resolved, it will be subject to the exclusive jurisdiction of the courts of [state/city for jurisdiction], Nigeria.

15. Changes to these Terms

We may update these Terms from time to time. For material changes we will update the "Last updated" date and, where appropriate, notify you. Continuing to use the Service after changes take effect means you accept the updated Terms.

16. General

  • These Terms, together with the Privacy Policy, Cookie Policy, and Refund Policy, are the entire agreement between you and Vendeck regarding the Service.
  • If any provision is found unenforceable, the rest remains in effect.
  • You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
  • Our failure to enforce a provision is not a waiver of it.

17. Contact us

Questions about these Terms can be sent to legal@vendeck.ng.